FAQ

Choose where you are travelling from and to, pick your travel date, and search for available buses.

Select your departure time and class, choose your seats on the bus chart, pick your boarding and dropping points, and enter each passenger's details.

Choose M-Pesa or bank payment and press the WhatsApp button. Your booking details are sent to our sales agent, who confirms your seats and sends the payment details.

Once payment is received your agent confirms the booking and ticket number.

If you have any difficulty booking online, call our customer care lines and we will help you through it.

Yes. The seat chart shows every seat on the coach and you pick the ones you want.

Seats are sold as Business, First Class and VIP. Each step up gives you more room and more on board: Business is a standard reclining seat, First Class adds a semi-sleeper seat with leg rests and extra legroom, and VIP is a wide 2+1 recliner with the most legroom, a seat-back screen, a blanket, a snack pack and priority boarding. The fare depends on the class you choose, and the price of each seat is shown as you select it.

No. You can book as a guest and never create one.

Your ticket and booking details are sent to you by your sales agent on WhatsApp or SMS as soon as the payment is confirmed.

Choose M-Pesa or bank payment when you book. Our sales agent sends you the payment details and the reference to use on WhatsApp.

Always quote that reference - it is what matches your payment to your booking.

Do not pay again. Keep the reference number from your booking and the M-Pesa confirmation message, and contact customer care - we will trace the payment and issue the ticket.

We do not currently cancel tickets. What you can do instead is reschedule - move the ticket to a later date.

Rescheduling is free up to 3 hours before travel. After that a penalty of KSh 300 applies to open the ticket.

A rescheduled ticket stays valid for 90 days. When you are ready to travel, visit any of our offices or call customer care to rebook.

Each passenger may carry up to 15 kg of personal luggage - clothes and suitcases - at no extra charge.

Luggage over 15 kg is charged, and so is anything carried other than personal travel luggage. A receipt is issued for any charge.

Be at your boarding point 30 minutes before departure. That reporting time is printed on your ticket.

Coaches leave at the scheduled time and we cannot hold a departure for a late passenger.

To cross the East African borders we serve you will need a valid national ID, passport or temporary passport, and a yellow fever vaccination card. Both are mandatory.

The name and ID or passport number on your ticket must match the document you travel with, so enter them exactly as they appear.